Y&S Groceries guarantees customer satisfaction with items bought from Ysgroceries.com.
Our refund and returns policy lasts 24 Hours. If 24 Hours have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damage/spoilt not due to our error.
- Any item that is returned more than 24 Hours after delivery.
If you are approved, then your refund will be processed, and a refund will be processed with the original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us +65 9061 0416 via WhatsApp.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at +65 9061 0416 via WhatsApp.
Contact us at +65 9061 0416 via WhatsApp for questions related to refunds and returns.